What do the Ninjas Actually do?
Ever wonder what kind of support you can get with the IT Ninjas Managed Helpdesk Team?
Then look no further!
As an IT Ninjas customer, you have access to 24/7 support via chat, phone, and email. We proudly provide 100% North American IT support that’s fast, friendly, and ready to help.
But what exactly can they help me with? We thought you’d never ask 😁
Tiered Services
Most IT help desk functions falls into two classes, Tier I and Tier II. These classes include many of the tasks and general issues that may require IT support. Let’s take a look at Tier I.
Tier I
Below is a list of issues that are covered by Tier I support.
Windows general help and “how-to” support
Mac OSX general help and “how-to” support
Google apps and web apps help
Internet connectivity troubleshooting
Restore connectivity to network devices and servers
Backup file restore
PC/Mac productivity application installation and usage help
Tablets, mobile devices general support
Error message troubleshooting (OS or application)
Suspected virus detection/virus removal
Slow computer troubleshooting
Email client troubleshooting
Email client configuration
Local printer/scanner usage help
Web browser help
Network Interface Card help
Restart server-side services
Password resets and service resets
Tier II
Now Tier II includes several routine functions you would expect from an IT Administrator.
Email system (i.e. Microsoft 365, Google Workspace) support
Adding or disabling users
Troubleshooting access errors
Adding or removing users from groups
Creating distribution lists, groups, and shared mailboxes
Support for network printers and scanners
Adding, Enabling, or Disabling user accounts in managed systems
Resolve remote access issues including VPN
How Can IT Ninjas Help With Managed Helpdesk Services?
Working with IT Service Companies has a ton of benefits. Please note that this is a very general list. Don’t see an issue you’re having listed? No worries! Go ahead and contact IT support anyways. Our Ninjas will make sure that your request gets escalated to someone who can resolve your issue. We hope to hear from you soon!
Interested in becoming an IT Ninjas customer, and getting access to these helpdesk services?
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